MIOO Safety & Service

MIOO’s Safety & Service subscription is the most convinient way to make sure your bike is always in top condition and problem free. If you need a service, our mobile bicycle repair shop will be at your place within 48 hours.

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Terms & Conditions

MIOO Safety & Service Subscription Plans

Services No plan Basic Premium Family
Monthly cost n/a £ 4.99 £ 9.99 £ 21.99
Bicycle service £ 34.99
Call out fee bicycle service £ 19.99
Puncture repair, incl new tube, price per wheel £ 19.99
Tyre change, price per wheel, excl. new tyre £ 17.50
Anti-theft registration
Access to MIOO Expert for repair services and change of spare parts n/a £ 39.99 -25% -25%

√  service included in subscription plan

Basic 1 bicycle, one service and tyre-change per year, unlimited puncture reapair.

Premium 1 bicycle, two services and tyre-change per year, unlimited puncture repair, no call out fees.

Family 4 bicycles, two services and tyre-change per year, unlimited puncture repair, no call out fees.

This is how it works

  • Choose a subsciption plan that suits your needs. Three or twelve months, one or several bikes.

  • The subscription includes, basic service, pucture- and chain repair.

  • If your bike needs a repair, you have access to quick help to a fixed pricelist.

  • The subscription fee is paid at the start of the subscription period.

  • You can unsubscribe at any time. The subscription is revewed at the end of each period if you don’t unsubscribe before the end of the period.

All of this is included

This service is included in all our subscription plans. The maintenance service includes:

• Adjustment and tuning of brakes, gears and tyre pressure.
• Cleaning of bike and degreasing/lubrication of chain.
• Safety check and a nut and bolt inspection of your bike.
• Service protocol after each service

We will fix your puncture (new tube included) or repair your chain within 48 hours of your request.

Expert services are available for our subscribers only. Book a time in the app and describe the problem, attach photos if possible. A MIOO Expert will contact  you to book a time for service and will bring the necessary spare parts needed. No call out fee for Premium and Family subscribers. For Basic subscribers there’s a call out fee of £ 39.99.

Read more and our prices

When we do basic service we can also change tires, to tires you have or you can buy new ones from us.

The service protocol is updated after each service. It gives you a good overview of your bike’s condition and is valuable to show potential buyers in case you want to sell your bike.

Call out fee for Bicycle Service is included in all subscriptions. Call out fee for MIOO Expert services is included in Premium and Family subscriptions.

All our Bike Buddies goes through a qualification process to assure they have the competence needed before they can start working for MIOO.

You have the option to choose which Bike Buddy you want to service your bike. You do it easily when you book the service in the app.

Register  your bike in MIOO’s anti-theft register. Upload the receipt, images and other information about your bike to keep everything in one place for smooth communication with insurance company and the police in case of theft or damage.

We give our subscribers support by phone, e-mail or you can chat with your Bike Buddy in the app.

One-off service

If you’re not a subscriber, you can still book a single service.

We offer:

• Adjustment and tuning of brakes, gears and tyre pressure.
• Cleaning of bike and degreasing/lubrication of chain.
• Safety check and a nut and bolt inspection of your bike.

• We will replace your inner tube with a new one

Call out fee of GBP 19.99

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