Rent a bike – Terms & Conditions

1 Definitions

The terms and conditions includes the following:

Subscription: Agreement between MIOO and renter for using bike and services in exchange for payment as of these terms.

Terms: These terms and conditions.

End date: End date of subscription due to cancellation by handing back bike or by message from MIOO.

Bike: The bike the renter has access to during the subscription.

Renters: All physical persons subscribing to MIOO.

MIOO: MIOO AB, 559195-0760

Free service: The solution MIOO provides by either repairing or swapping bikes, at our Stockholm locations, if the bike is not rideable.

Non free service: Defined in article 5.3

2 Applicability

2.1 These terms are in effect for all contracts between MIOO and renters.

2.2 Contracts between MIOO and renters in deviation from or in addition to these terms and conditions apply only if explicitly confirmed in writing by MIOO, e.g. via email.

2.3 All sums mentioned by MIOO include VAT.

3. Subscription

3.1 During an active contract a renter has access to MIOO’s services. These include the bike with one lock and key, a basket, and back and front lights. The renter also has access to free service (see article 5), and quick adjustments at MIOOs locations.

4. Terms

4.1 The renter shall take care of the bike as well as possible. This entails making sure screws and fittings are always tightened and not cycling with a loose chain.

4.2 The bike should only be in private use and may not be used by others than the renter.

4.3 The bike may not be used for commercial purposes, such as delivery services.

4.4 The bike belongs to MIOO or a finance company partnering with MIOO. The renter is responsible to follow and apply to terms and conditions.

4.5 The renter may not make any changes to the bike, which cannot be restored without damaging the bike.

4.6 The renter is responsible for updating MIOO on the correct home address in good time. Renters address must be a registered home address, unless MIOO agrees otherwise.

4.7 Renter must be 18 years of age, not have any debt to the state or sw. “betalningsanmärkningar” at the start of or at any point of the subscription period.

4.8 In order to rent an e-bike MIOO will first take a credit check and renter must have Swedish home insurance.

5. Free service

5.1 MIOO aims to always repair or swap bikes that are not rideable within 5 working days.

5.2 The renter can not claim a refund if a service has not been done in 5 days.

5.3 Free service is only applicable to damages caused by wear, tear and aging of the bike.

5.4 Damages caused by third parties, e.g. vandalism or theft are served first after third party insurance has approved the damage or if the renter has supplied a police report and damage claim to MIOO.

6. Subscription and cancellation

6.1 The subscription and potential plan type is chosen by the renter at the order stage.

6.2 To cancel a subscription one books a specific time slot (see FAQ or home page) min. 10 days in advance. Renter then leaves the bike, lock and key on the booked time slot to MIOO staff personally who then gives an electronic receipt that the bike has been received.

6.3 Subscriptions are always paid 30 days in advance, regardless of what day in the period the month is handed back. If the renter has already paid, but first picks up the bike several days after, the renter has the option to postpone the next deduction accordingly. Renters do not get refunds for non-used days at early return early in the billing cycle.

6.4 For committed plans the starting date is the date of the initial order. Once a plan (committed months) is done the subscription carries on to a monthly subscription. Cancellation during a committed plan is not possible, but if a renter still wants/has to hand back the bike the deductions will be done until plan ends.

6.5 The subscription is not applicable to the Swedish distansavtalslagen (lag (2005:59) om distansavtal och avtal utanför affärslokaler) after renters have agreed to the bike and started riding. A renter always has the right to cancel and refund before riding away with the bike at start.

6.6 Both MIOO and renters may cancel a monthly subscription at any time. Renters must leave bike and key(s) back to MIOO staff to cancel subscription.

6.7 In the event MIOO cancels a users subscription (e.g. because of many missing payments and no communication) a final invoice will be sent on unpaid monthly fees plus the total value of the bike. If this bike is not paid within 14 days, MIOO has the right to report the bike as stolen. In this event, MIOO still has the right to get paid to be compensated for its invoiced costs.

6.8 If an incorrect hand back / cancellation has been done, e.g. renter cannot show receipt of handback, MIOO has the right to invoice the whole value of the bike or not refund the monthly rental fees.

Table 1: Full fee bike

7xl standrd bike 3,500 SEK
E-bike 20,000 SEK

7. Theft & vandalism

7.1 7 speed standard bike

7.1.1 The bike must always be locked when not in use.

7.1.2 In the event of loss or theft of a bike the renter must report this to MIOO by attaching a police report. If this is done in time, and the key is handed back, the lowest deductible will apply. Once a user has reported to MIOO, followed up with a police report and paid the deductible in full the renter can receive a new bike. See our FAQ for instructions on how to file a theft report.

Table 2: Lower deductible

7 speed standard bike 750 SEK
Ebike- only full value, customer uses own insurance

7.1.3 IF renter does not report theft of bike directly, or not at all, or if the renter does not hand back the key of the bike at theft, the renter is due to pay the full value of the bike 3500 SEK. If the bike is not locked at the point of theft, renter also has no right to insurance and pays full value of the bike.

7.1.4 Subscription fees keep running while a claim/theft process is finalized; when the key is handed back, fee is paid and police report correctly submitted. Until the claim is processed renter does not have the right to cancel the subscription.

7.1.5 If a stolen bike comes back within 4 months to MIOOs location the deductible will be refunded to the renter after deductions of costs to restore the bike.

7.1.6 If parts of the bike are missing or stolen (e.g. saddle, lamp or wheel) the same principle for theft will be applied. Renters are fully liable for missing parts, but may use the insurance if costs exceed 750 kr. A specific fee for self cost of parts is available from MIOO.

7.1. 7 The theft fee (deductible) is increased with 750kr per occurrence and customer.

7.1.8 Theft of a bike is not a reason to cancel a discounted fixed plan in advance.

7.1.9 Subscriptions are not cancelled automatically if a bike is stolen. If the renter wants to cancel the subscription at the point of theft the cancellation time is +30 days, i.e. one extra month. To cancel a subscription at point of theft, this must be explicitly requested to support.

7.2 E-bike

7.2.1 For e-bikes there is no form of insurance or theft protection included in the subscription. In the event of theft, the renter will be invoiced the total value of the e-bike, for which the renter might be able to claim on their own insurance.

8. Damages and service

8.1 Renter should bring the bike immediately to MIOO for service if they need assistance with regular care (e.g. tightening screws/chain or other loose parts). MIOO will service the bike within 15 minutes or trade out for a working bike.

8.2 In the event of damages on the bike that far exceed regular wear and tear, MIOO has the right to invoice the user for these extra costs.

8.3 In the event of damage from an accident caused by a third party, MIOO needs the third party’s contact details and a story of the event which you both agree on, in order to use third party insurance instead of invoicing the renter. If we have all the info damages may be covered by a third party insurance. If no contact details or joint story is presented, costs will be payable in full by renter.

9. Payments

10.1 For extra fees, e.g. deductible, MIOO will need the payment in full before handing out a new bike.

10.2 If a recurring monthly payment is not able to be processed, the renter will get a reminder on their account email to fix this within 7 days. If payment is not done (card updated) within 7 days, MIOO will send an invoice with an invoice fee of 49 kr. Unpaid invoices are sent to debt collection.

10.3 If MIOO is not paid within 30 days from the last payment date renter will be invoiced the whole bike with an admin fee of 200 kr

10. Responsibility

10.1 Renter is responsible to inspect the bike at pickup and before they ride it at every time. If a renter has agreed to a bike and ridden away, this is taken as proof that the bike was working to the users expectations at the start.

10.2 Renters must immediately take a broken, non-functioning bike, to MIOO’s premises and should not ride it.

10.3 Use of the bike is always at your own risk. At any doubt of the safety or function of the bike, take it back to the rental location.

10.4 It is the renter’s individual responsibility to leave back the bike to MIOOs store on an agreed time slot. If the renter neither can or is able to hand back the bike at MIOOs location, but wants to cancel the contract, then the renter will be invoiced the value of the bike and lock, in order to cancel the agreement.

11. Changes

11.1 Changes in terms are communicated at least one month in advance via web and email.

11.2 MIOO has the right to hand over bad debt to third parties.

12. Lack of obligations

12.1 MIOO has the right to cancel a subscription via email if renter:

– Is in debt and cannot fulfil the terms of the agreement;

– Purposely gives MIOO incorrect information;

– Renter does not follow terms

12.2 The renter has the right to cancel the contract if MIOO has seriously failed to follow its obligations according to the terms and conditions.