We are here to help

Here you’ll find the answers to the most common questions the Mioo support receives.

About MIOO
With MIOO you get a problem free bicycle life. Our mechanics serve your bicycle at your place. To book a service, download our App MIOO Cycling and create your account.
MIOO is today located in Stockholm, Gothenburg and London. In our App you can see the geographical zones where we have available mechanics, Bike Buddies. We can give service within the zones, for example at your home or at your workplace. The zones with available Bike Buddies are constantly updated when MIOO is expanding geographically.

We call our mechanics Bike Buddies. Our Bike Buddies is a community of cyclists passionate about fixing bikes.

No, we do not have a physical workshop, we do service at your place.

Many companies have realized they need to ease for their employees to commute in a healthy and environmentally friendly way. MIOO offers a smooth way for employees to get going with their cycling.

As a company you can work with MIOO in two ways:
Events – MIOO will come to the company for one or several days and do service on the employees’ bikes on site.
At home – The employee book a service through or app, MIOO Cycling, and a Bike Buddy will do the service at home or at the workplace.

If you have problems with a payment in our app; please check that your card is valid for internet payments. If you still have problems please contact hello@mioo.cc

Payment

If you have problems with a payment in our app; please check that your card is valid for internet payments. If you still have problems please contact hello@mioo.cc

You can pay by credit card.

Mioo support
Your bike needs regular maintenance in order to work well. To extend the lifetime of your bike it’s good to check the following:
Tire pressure should be adjusted regularly since the pressure will go down with time. The recommended pressure is written on the side of the tire.
Puncture can be caused by many things, but is rarely a guarantee issue.
The gear cables get extended with time and already after a short time they need to be adjusted for the gears to work well.
The breaks need regular adjustment. Important! Avoid all kind of substances/lubricants/dirt on the gears.
Wheel bults, handlebars, pedals and acres need to be checked.
The chain needs to be cleaned and lubricated regularly.
The bicycle should be kept clean and be stored in a safe place.

MIOO Support answer your questions 8.00 – 17.00 weekdays.

Send an e-mail to hello@mioo.cc or send us a message on Facebook

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